Is the leather used real/genuine leather?
At âme we believe in being 100% cruelty free, and as a brand any of our products are made using Vegan or Synthetic Leather.
Can the colour of my footwear be customised?
When we design a pair of âme, we try to pick the best colours that would suit the design, function and occasion of that specific footwear! So unfortunately, we will not be able to customise the colour of the footwear. However we hope to launch customisations soon, so don’t forget to follow us on Instagram to get regular updates!
Can the heel height be customised?
At âme, all our footwear is designed keeping in mind the optimal heel height for a particular type of shoe. Hence, customising heel height isn’t an available option.
Can you customise size & fit?
Yes! At âme we like to be size inclusive. We are happy to customise your favourite piece to fit you perfectly. Feel free to get in touch!
Do you have size 35 & 42 available?
Yes! âme carries sizes 35-42 in all styles. Please refer to our Size Chart for more details!
Do you offer COD?
Yes we do. Cash on delivery is available at checkout, at an additional fee of INR 150/- upto an order value of INR 5,000/-
How long will it take to receive my order?
At âme we try to ship your order out at the earliest. Usually you will receive your order within 7-10 working days. Please note that weekends and public/national holidays are not counted.
Do you have international shipping?
Unfortunately at the moment we do not ship internationally. However we are working on the same!
Are there any shipping charges or additional taxes?
All our prices are inclusive of shipping and taxes. So you won’t have any untoward surprises at checkout.
My âme footwear is a bit snug for me, should I go a size up?
All âme footwear loosens up a bit and takes the shape of your foot after 2-3 uses. However if you do have wider feet than usual, we’d recommend you size up. Always refer to the size chart & size notes for more details!
How can we order from you?
Select your favourite style and add it to cart! Use any one of our payment methods to complete your order.
What are the payment options available?
We have multiple payment options available. Visa, Mastercard, Maestro, RuPay, American Express, Diners Club, Paytm, Airtel Money, Amazon Pay, Ola Money, PayZapp, Freecharge, MobiKwik
How do I contact customer support?
You can contact us via Whatsapp or call on: +91 99871 26990
What is your return/exchange policy?
We have a strict NO return policy. However we do allow exchanges. Please drop an email at firstname.lastname@example.org to register your exchange request.
How can I care for my âme?
Shoes cared for, will last you a lifetime! Store your shoes in the dust bag provided and always keep the silica gel packet in the dust bag as well. Keep your shoes away from heat and moisture.
Allow your shoes to rest between uses to allow them to regain their shape. Make sure you store the footwear neatly to avoid scratches and dents in the material.